At Growth Suite, we’re always adding new features to our app to help Shopify stores increase their revenue. Our latest addition is a game-changer!
One of the most frustrating things about analyzing your visitors’ behavior is seeing them start the checkout process but abandon their purchase without completing it.
The common misconception is that these visitors simply close their browser after starting the checkout process. However, if you analyze their behavior closely, you’ll find that a significant portion of them actually return to your store after opening the checkout page and continue to browse.
Understanding what these visitors need, why they return to your store after the checkout page, and how to capture them can offer invaluable information to boost your conversions.
Growth Suite Checkout Abandonment Survey makes this incredibly easy. With Growth Suite’s new “Surveys” module, you can define the question you want to ask, choose when you want your survey to appear, and customize its colors to match your brand.
Then, activate your survey and start learning why users are returning to your store instead of completing their purchase.
Why Open-Ended Questions?
The survey you ask these users must be an open-ended question. Our goal is not to gather statistical information but to understand the context of these potential customers who have exhibited this behavior.
When your visitors tell you about the problem in their own words, you can understand the root cause and develop more effective hypotheses for solutions.
How Checkout Abandonment Survey Works
After logging into Growth Suite, click on the “Surveys” menu from the left side menu. Then, click on the “Edit” button to make detailed adjustments like the question, the survey’s appearance, and when you want it to trigger.
Finally, just activate your survey.
You can track the responses from the same screen and stop your survey once you’ve gathered the necessary responses.
Growth Suite uses AI to analyze your visitors’ behavior as if it was watching them. It provides the solutions you need to increase sales in your Shopify store. If you’re getting traffic but your sales and average order value aren’t high enough, you can change that with Growth Suite.
You can now install Growth Suite for free from the Shopify App Store and explore what Growth Suite can do for your store for 14 days.
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